Turn every spark of inspiration into a creation

Membership credits are issued based on the monthly benefits cycle. Auto-renewing annual plans are also issued monthly. Unused membership credits from the current cycle expire at the end of that cycle and do not carry over to the next cycle. For general credit top-ups, both base and bonus credits are valid for two years. For surprise credits, "Inspiration Boost" and "Project Sprint" are valid for 30 days, while "Ongoing Creation" is valid for 6 months. Other promotional, compensation, and returned credits follow their respective rules. Specific issue and expiration times can be viewed in Credit Details.

Required credits are calculated based on the creation method, specs, number of images, and video duration. The price is shown before you confirm the task. Once confirmed, credits are deducted at that price, and the price is locked. Internal retries for the same task will not be charged again, and supplier or cost changes will not incur additional charges. Actual usage is based on the price shown before task confirmation.

If a task ultimately fails with no usable results, or is canceled before delivery, all Carrots deducted for that task will be refunded. If a task is still being restored or retried after an interim failure, the refund will be based on the final result. If some usable results are available, you cancel after delivery, or you are only dissatisfied with successful results, an automatic full refund is not guaranteed. Contact support for a review. Refund records can be viewed in Carrot Details.

You can view available plans and top up from the Carrot Top-Up section in your account, or choose a higher-credit membership plan. Before purchasing, check the credited amount, bonus credits, and validity period. Before upgrading, check the amount due and when it takes effect. If your credits do not arrive after payment, contact customer support for help.

Yes. After signing in, click "Upgrade" in the account menu and choose a higher-tier membership plan. The amount due, benefit changes, and effective time will be shown on the upgrade confirmation page. Once confirmed, the current membership service rules apply. You can view your current membership details and expiration date in your account.

Log in with the account used to purchase the subscription, go to Subscription Management, and follow the instructions for your purchase channel to turn off auto-renewal. Subscriptions purchased through Apple or Google Play must be canceled in the subscription management settings on the corresponding platform. After cancellation, your purchased membership benefits will remain available until the current period expires, and the subscription will not renew automatically. Turning off auto-renewal and requesting a refund are separate actions. To request a refund, follow the instructions for your purchase channel or contact customer support.

All five membership plans include commercial use rights. The specific scope of use is subject to the service agreement and the licensing terms for the materials used. Make sure you have the appropriate rights to use any uploaded images, characters, music, and other materials. Membership commercial use rights do not grant any additional authorization for third-party materials.

After logging in, go to Invoice Management from the account menu and follow the on-page instructions to contact the invoicing email address. Provide your order information and invoice details. For other questions, email support@roboneo.com with your order number, task details, or a screenshot of the issue so we can look into it.